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Got Questions?

If these don't answer your questions, let us know

Am I sharing the trainer with other people, or are sessions really one-on-one? Yes, all sessions are really one-on-one. There is a single trainer and student, teaching and learning via screen share, in real time.
How long will my training session be? Sessions are a total of 45 minutes long, 30 minutes for the lesson and 15-minutes for questions and answers.
Can I schedule training sessions back to back? If we have trainers available for the sessions you want, yes. However, we recommend you allow yourself at least 15-30 minutes between sessions, to review your notes and write down any questions.
Can I break up a "long" session into two shorter ones if I'm really busy? Because our training sessions are less than an hour long we don't offer breaking sessions apart. However, you can choose the most convenient available time to schedule your session.
Do I get to choose my appointment for any time I like? Each of our sessions are taught by specific trainers, who are experts in that particular area. You are only limited by the availability of a qualified trainer for that session, as appointment times for certain sessions fill up quickly. Of course, we strive to have enough trainers to give you several time slots to choose from.
Do I have to call in to schedule every session? Nope. Once you have a Tech Tutors account you can schedule training sessions online, where you can view available sessions for all of our training programs.
What happens if I miss my appointment? If you miss it by a few minutes there's no need to worry. However, if you miss your entire appointment you'll need to reschedule at a later date. It can be difficult to fit you into the schedule, so you may have to wait more than a day for a new appointment. It's important to schedule your training session for a time you know you'll be available.
Will I be able to ask questions as we go? Yes, you can always ask questions while you train. However, your trainer will pause at appropriate moments during the session to ask if you have any questions. More importantly, the 15-minute wrap-up at the end of each session is dedicated to answering any questions that come up during training. We recommend you write your questions down as you go, as many of them will be answered during the program, and any that remain can be answered in your wrap-up.
What if my session ends and I still have questions? Your account is always the first place to go. From there you can submit your unanswered questions, or use our always-up-to-date guides to discover your own answers.
Can I request a specific tutor? Not really. Our trainers are experts in different areas of knowledge. Because of this, you get more than surface-level feedback, and your questions are answered by someone with experience.
Do I get any books or tools to use after my session? Yep! Just login to your account. After you complete a session you can always access the guides, articles and glossaries. Good news! We keep our materials up-to-date. So, no matter how quickly things change on the web, you can always login and be "in the know".